09-01-2021 6:11 PM - edited 09-01-2021 6:27 PM
i brought a job lot watches, and when i received them there was several fakes, i opened a case and stated the seller had sold me fake watches, the next thing i got a message stating case had closed in the favour of the seller. so i take it now we can all sell fake items here on ebay am i right ??
I suppose a similar question would be why do eBay allow so many unregistered business sellers on eBay.
What type of case did you open against the seller? If you opened an Item Not Received case on the basis that you didn't receive what you thought you'd bought - ie: genuine watches - then eBay would have closed the case in the seller's favour, as the tracking would have showed that you did receive something, even if it wasn't what you had expected to receive.
In the event that you opened an Item Not As Described case then I can't see how the seller would have won the case, as eBay tend to find in the buyer's favour virtually every time an Item Not As Described case is opened. Therefore, if you did indeed open an Item Not Recieved case in error try opening an Item Not As Described case and you should be able to get a refund.
Should eBay prove to be of no use to you then open an Item Not As Described case against the seller via PayPal. PayPal tend to look into cases far more closely than eBay do and they also give buyers a maximum period of one hundred and eighty days from the date of payment during which to open a case against a seller, so try that instead if you're getting nowhere with eBay. If you open an Item Not As Described case with PayPal then so long as you escalate the case after two days but before the twenty day cut-off point you should stand a decent chance of being able to secure a total refund.
I only asked if you'd opened an Item Not Received case as it has been known for buyers to receive something other than the item that they had paid for and erroneously open an Item Not Received case because they didn't receive the item they actually wanted, so they believe that because they didn't receive the item they wanted the most appropriate case to open is Item Not Received. This is wrong - in this instance it's Item Not As Described. Although eBay do tend to decide in the buyer's favour in the vast majority of cases there are some exceptions to this. However, if it's of any consolation PayPal tend to investigate cases far more thoroughly than eBay do, so if they ask you to prove that the watches are fake and you manage to supply proof of this then you've still got a decent chance of being able to get your money back in full if you escalate the case to PayPal before it can time out.
" allowed sellers to sell fake items"
Do you really believe that ebay examne every one of the millions of items listed and even if they did that their staff are qualified to identify fake items.
As sellers do not list items as fakes and are hardly liely to admit it, that is where the Report Button on every listing comes in.
How many have you reported??
EBay don't actually see the Items. You would have lost the Returns Case if you didn't Escalate the Case after 3 days for EBay to Step in.
I bought a fake Omega Speedmaster on eBay years ago. It cost me £10 and still going strong. I obviously knew it was a fake - a tenner for a watch like that is really too good to be true.
Did the seller actually say they were the real thing in the descripiton? It could be that the seller didn't even know they were fakes and it was an honest mistake.