bad seller

[help4diy1]

 purchase a phone that was use and full of viruses, contact seller (BIG MISTAKE NOT GET IN TOUCH WITH EBAY) he told me to send it back the cheapest post, send it back and heard nothing for weeks, no reply to emails and I can get my money back, from PayPal because I pay with my credit card via PayPal as a quest and ebay can help either because is more than 30 days, so I have lost £93.99, please be very a ware what ever you purchase from this seller you only have 30 days to complaint and he is export in dragging it to past the 30 days.

[rusticrye · Accepted solution]

You cannot name and shame on public forums - against the rules and the law (and can get you sued for libel).

When something goes wrong with a transaction, all you have to do is use the tools that Ebay supplies, and use them as instructed:

The 30-day Money Back Guarantee (on every listing, and in various other places across the site)

OR

the Resolution Centre (link at foot of any page)

OR

the More Actions dropdown beside the transaction in your Purchase History page

OR

the Help pages with their integral search (links at top and foot of any page).

They're prominently displayed all over the site, so not sure how you managed to miss them all...?

Not sure either why you think that you can't open a case with PayPal...? As long as you paid with a credit card through PayPal as a guest, you're covered. And you have 180 days to open a PayPal case. So if you're still in time, get over there and do it. Ignore any prompting to return to Ebay, and continue scrolling down the page till you get to the relevant link.

If you didn't pay through PayPal as a guest, then lodge a claim with your card provider.

However, having said all that, if you failed to return the phone with tracking, and have no 16-digit delivery code on a Proof of Posting receipt supplied by the Post Office either,one of which you'll need to lodge a successful claim, you've lost your money, I'm afraid.

@help4diy1 

[m25jet]

Unfortunately you've allowed this seller to string you along for so long that you've run out of time to open an eBay case.  You also made the mistake of posting the item back to the seller via an untracked means of postage, and outside of an eBay case, so the most likely result of this is that unless you can succeed in doing a chargeback against the seller in order to get the payment refunded the seller has successfully managed to con you out of your money.

Going forwards the best option if you receive something that is not as described is to open an Item Not As Described case in the eBay Resolution Centre.  Once the case is open you and the seller then have eight days to resolve the matter amicably before the matter can be escalated to eBay to make a decision on, although as of Thursday 3rd September 2020 the time limit for reaching a solution that suits both parties is set to be cut to three days, thus resulting in the buyer being able to escalate the case to eBay much sooner should that become necessary.  Do not allow a seller to persuade you to close the case on the condition that he'll either replace the item or issue a refund so long as you close the case first - if you do this then you will probably not get your money back, or a replacement item, and you will not be able to open another eBay case in relation to the same transaction.

Whenever you get an awkward seller who is just trying to drag things out and is not offering any workable solutions to the problem just escalate the matter to eBay at the first chance that you get.  eBay tend to decide cases in the buyer's favour most of the time, so if you had done this in the first place then you would probably have ended up with a full refund, even if the seller had continued to behave obstructive and eBay had had to force the refund.