bad seller

[help4diy1]

 purchase a phone that was use and full of viruses, contact seller (BIG MISTAKE NOT GET IN TOUCH WITH EBAY) he told me to send it back the cheapest post, send it back and heard nothing for weeks, no reply to emails and I can get my money back, from PayPal because I pay with my credit card via PayPal as a quest and ebay can help either because is more than 30 days, so I have lost £93.99, please be very a ware what ever you purchase from this seller you only have 30 days to complaint and he is export in dragging it to past the 30 days.

[rusticrye · Accepted solution]

You cannot name and shame on public forums - against the rules and the law (and can get you sued for libel).

When something goes wrong with a transaction, all you have to do is use the tools that Ebay supplies, and use them as instructed:

The 30-day Money Back Guarantee (on every listing, and in various other places across the site)

OR

the Resolution Centre (link at foot of any page)

OR

the More Actions dropdown beside the transaction in your Purchase History page

OR

the Help pages with their integral search (links at top and foot of any page).

They're prominently displayed all over the site, so not sure how you managed to miss them all...?

Not sure either why you think that you can't open a case with PayPal...? As long as you paid with a credit card through PayPal as a guest, you're covered. And you have 180 days to open a PayPal case. So if you're still in time, get over there and do it. Ignore any prompting to return to Ebay, and continue scrolling down the page till you get to the relevant link.

If you didn't pay through PayPal as a guest, then lodge a claim with your card provider.

However, having said all that, if you failed to return the phone with tracking, and have no 16-digit delivery code on a Proof of Posting receipt supplied by the Post Office either,one of which you'll need to lodge a successful claim, you've lost your money, I'm afraid.

@help4diy1