Wrong item sent

[crowage0_1]

Hi ,

   l bought an expensive jacket  and the seller has sent the wrong one. The one he sent me isnt even in his listings.

Do l need to open an item not as described to send it back, is that the safest way? l have emailed the seller but havent heard back yet.

Thanks.

[red_magpie]

is that the safest way?

Definitely. And make sure the seller sends a prepaid return label.

If the seller has sent you someone else's order by mistake, don't be talked into posting it to the other buyer.

Sellers sometimes request this, but once you've parted with it you would lose your right to a refund. There's no guarantee that the other buyer would send you your jacket - if it's better than the one they paid for, many buyers will keep it! This often happens.

[crowage0_1]

Thanks for that. l dont think l have someone elses order. There is no separeate listing in the sellers items for the jacket l recieved, l think he has put up a stock photo of a jacket, which is the one l was after, but doesnt actually have that style, but in fact has a different style of jacket by the same maker, which is what l was sent. l dont think he has the one in the photo at all.
So it def is an item not as described, and lm really peeved as it was for a present for someone who specifically wanted the jacket in the photo.
l have emailed the seller but they only reply mon to fri so should l open the case with ebay now, or wait to hear what the seller has to say?
Thanks again.