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What should I do first, if it looks like my item has already been opened?
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23-02-2021 6:45 AM
What should I do first, if it looks like my item has already been opened?
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23-02-2021
6:53 AM
Opened? Damaged by delivery? Or a new item received and packaging not intact?
Contact the seller, don't be fobbed off with excuses, you will need to open a case for item not as described regardless of the excuse they may give.
Escalate on day 4 if not refunded beforehand.
If the seller wants the item back first, the case enforces them to pay for that fully tracked return postage.
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