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What should I do first, if it looks like my item has already been opened?
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23-02-2021 6:45 AM
What should I do first, if it looks like my item has already been opened?
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23-02-2021
6:53 AM
Opened? Damaged by delivery? Or a new item received and packaging not intact?
Contact the seller, don't be fobbed off with excuses, you will need to open a case for item not as described regardless of the excuse they may give.
Escalate on day 4 if not refunded beforehand.
If the seller wants the item back first, the case enforces them to pay for that fully tracked return postage.
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23-02-2021
10:40 AM
The main thing is what is the condition of the contents. Is it what you expected, parts missing or has it been damaged.
You only need to open a case if damaged or otherwise not as described.
If still in acceptable condition I would suggest advising the seller, and keeping your options open should there be a problem not immediately obvious.
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