UK customer service telephone number query

[annstringe_8]

Hi. Does anyone have, or know where I can locate, a UK customer service telephone number? I have a problem with a resolution whereby the seller states they have sent a postage label to return an item, but they haven't.

I cannot see an option to escalate after 8 days in this scenario, so want eBay to send me the label (seller not being particularly helpful). If someone could therefore provide a number, so I can speak to Ebay in person, that would be really helpful.

Thanks in advance.

[123-jonking]

a scammer fleeced me for £3,800 two eeks ago saling a tractor which ebay was so called going top sort out nothing has been done and the seller put the tractor back on the next week and sold it or £400 and something , it is now up for sale agian this week with a differant seller id , does ebay not care 

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[gerry220]

i purchased some ladders about a month ago order number 20-06239-86416 unfortunatly my son was in hspital wasnt at home when post deliverd them and this item has been returned to sender, he is now home could this item now be redeliverd to him.thank you. gerry220.

[frippippin33]

Hi,

I have tried to purchase items but when I press the buy it now, I just get a load of mixed information in different typefaces on my screen which means that I am unable to bid or purchase.

It is not my computer because all of the other websites I visit are 100% normal.

I have tried to contact the customer services on ebay but their page is the same and does not respond.

I am hoping to bid on an expensive item tonight, so could anyone please help?

Regards

Paul

[annstringe_8]

I have only just seen these responses to my query in May. None of the suggestions posted were correct, as my return request was witin the required time frame, & the seller had to provide a label (according to the T&Cs ) but didn't. I also managed to find a customer services number (so they do exist), & Ebay were very helpful and refunded me the money i had paid for the item because the seller did not abide by the T&Cs. So the moral of the story is, you sometimes get better results if you persevere and don't always rely on inaccurate advice.

[rusticrye]

If you can't see a date on which you can escalate to Ebay (which will be 8 x 24 hours to the second after opening), then that will be for one of three reasons:

- You selected a reason for the return that involves you having to pay for it. Sellers can only be forced to supply return labels for items which are not as described. What reason did you select from the list presented to you?

- You selected a reason that involves the seller having to pay, and the seller agreed to the return, which triggered a returns label and naturally removed the escalation date from the case. Once the seller has agreed to the return, his job is done. It's then up to you to print the label from the link in the email that Ebay supplied in their message to you (which will be in your Ebay messages, as well as in your email inbox). When you click on the link, the label will download to your desktop, ready for you to open up and print.

- You opened a case too late. You have 30 days for the delivery estimate on the order in which to open one that is escalatable. After that 30 days, cases can be opened, but for communication with the seller only.

Whichever of the above reasons applies, there's no point in calling Ebay (there is no UK-based customer service in any case). The case and return systems are  fully automated. If you fail to properly use the tools that Ebay supply, they can't help you, I'm afraid.

@annstringe_8 

[vijorey]

Not allowed to give numbers I'm afraid...

you need to go to help/ contact at top of page and scroll down to bottom where you will have the option to live chat/ call back ( I think)

the option to escalate is timed to the very second,..where are you looking for the returns label? ...

what is the reason for the return?