Scammed

[alfie1973]

Purchased two chairs on ebay. Seller looked legit at the time with healthy feedback. Items then shipped two days later. I then noticed that the seller started to receive an influx of negative feedback (approx 70 in a day) relating to items not being delivered to the correct address. The seller has since changed their feedback so this is private only and all their items for sale have since been removed. I contacted the courier company who confirmed that the address i gave did not match the address and they advised i need to contact the seller. The seller is obvioulsy not responding and today i have received the confirmation from the courier that i was expecting that the item has been delivered to somewhere other than my address. I now need to report this to eBay so i can have my money refunded but eBay do not make this easy. I go to the resolution centre, follow the instructions i.e i haven't received the item but it only allows me to contact the seller, which i have done but obviously not going to help given the circumastances. I try to call eBay but they are not taking any calls. Pretty poor experince all round. Any suggestions?

[fargvs]

If you have a Buying or Selling problem, rarely is it necessary to contact eBay as the case options given are fully automated ... open your 'Item not received' case,  return to the case after eight complete days (so day 9) and escalate the case to eBay ... Seller needs to prove delivery to your address with tracking, otherwise you will be refunded ... if delivery is confirmed, you cannot win even with PayPal. > 

Self Help tools to resolve problems are already given here > 

https://resolutioncentre.ebay.co.uk/

https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

https://www.ebay.co.uk/help/home