Returning a 25 kg parcel by Royal Mail

[suedonym2]

Ebay has issued a prepaid label for me to return a 25 kg package by Royal Mail.  At age 79 years, I cannot go out.  I cannot carry the package because it is too big and heavy.  The item was defective and the seller has agreed to take it back  It was sent by Courier Yodel.

Ebay has not encompassed the pandemic.  What should I do?

[rusticrye]

Are you sure Ebay have issued a label which covers a weight of 25 kgs...? The system can usually only supply labels to cover items up to 2 kgs, and you then have to contact Ebay so that they can make alternative arrangements with the seller.

If the label only covers a weight up to 2 kgs, then you will have to contact Ebay, I'm afraid. There is currently no, or very little, phone support, so try Live Chat (Help & Contact is at top and foot of any page).

If the label does cover 25 kgs, then it will be shipped by Parcel Force (too large for Royal Mail) and, like Royal Mail packages, needs to be taken to the Post Office. However, if there's no-one who can take the parcel to the Post Office for you, Parcel Force do offer a collection service. Have a look through this page on their website for details: https://www.parcelforce.com/sending-parcel

@suedonym2 

[suedonym2]

It is a bog standard Royal Mail 24 Hour Tracked label.

Having accepted the return and committing to have the item picked up, the seller has changed tack and is demanding photographs of a defective item.

I have provided a photo that shows the set is plastic and not rattan, wicker or canvas, and now he is setting up obstacles. He is stating that the item is rattan, when it is not. In addition, he has offered a paltry £25 refund on a £170 item, and I keep a defective item.

I have written back to him, holding him to his commitment, and stating that ebay will step in if he does not comply with ebay policies, and I have quoted UK Law: Sale of Goods and Services Act, Distance Selling. This is all I can do.

Covid-19 is complicating matters, but at 79 years of age, in the vulnerable category and unable to pick the package up, I am well and truly stuck!