Returning a 25 kg parcel by Royal Mail

[suedonym2]

Ebay has issued a prepaid label for me to return a 25 kg package by Royal Mail.  At age 79 years, I cannot go out.  I cannot carry the package because it is too big and heavy.  The item was defective and the seller has agreed to take it back  It was sent by Courier Yodel.

Ebay has not encompassed the pandemic.  What should I do?

[red_magpie]

As long as it's a large parcel label it should cover 25kg. There can sometimes be a problem with labels not covering the size or weight of the return.

If the seller has supplied a suitable return label, I'm afraid the rest is up to you. EBay doesn't require sellers to arrange collection. Regardless of the corona virus emergency, if you buy heavy items through eBay, bear in mind that you need to be able to return them, if necessary. 25kg isn't massively heavy - do you have someone who could post it for you?

Otherwise, it's hard to know what to suggest. This situation isn't covered in eBay's advice on the emergency, and their customer support is currently reduced from pretty poor to almost non-existent.

[*knight-rider*]

i know what i would suggest and do myself, given the item was £170, if Ebay won`t resolve it under their money back `GUARANTEE`, or the seller won`t deal with it, i would close the Ebay dispute and re-open it in PayPal. Under their rules, you will be required to return it at your own cost, good news is though, they run a scheme where you can claim those return costs back, once the item has been returned, so read up on it in paypal about what you need to claim it.
The reason i would do all the above, is because if you get nowhere with the way it`s going at the moment, you stand to lose £170, but if you return the item, even at your own cost, you only stand to lose say £30 for arguements sake, which whilst nobody likes losing money, it would be easier to swallow than £170 and besides, providing you give paypal what they need, you should be able to claim back 🙂
MY advice as well, don`t buy items off Ebay that are`nt easier to return and deal with, it`s more stress than it`s worth 🙂