Returned an item and seller won't refund me

[cillaseahorse]

I bought some lego as new and unopened in listing, When it arrived it had been opened and box was very damaged. I returned at my cost and seller has received but they won't send my refund. I think they are waiting and hoping I will get refund from Ebay or Paypal so they get their money and item. What do i do??

[tressygirl]

The only way to enforce a refund from  an unhelpful seller after you receive an item not as described,  is to open a case for this in the Resolution centre link at foot of most pages.

The case would have enforced the seller to pay for that fully tracked return postage,  as you have now paid for this yourself,  there is nothing to do, to make the seller refund this.

Enter the tracking number of the item you returned into the case details,  it gives the seller 48 hours to refund you.  If they do not,  escalate the case,  eBay step in and fully refund you,  minus now that returned postage cost.