Returned an item and seller won't refund me

[cillaseahorse]

I bought some lego as new and unopened in listing, When it arrived it had been opened and box was very damaged. I returned at my cost and seller has received but they won't send my refund. I think they are waiting and hoping I will get refund from Ebay or Paypal so they get their money and item. What do i do??

[john1297576]

You don't get a refund from Ebay or Paypal if they have to make a refund it comes from the seller. Ebay isn't a Charity.

Did you open a  case?  If so if you had opened a  not As described case the  seller would have had to provide a  Reply Paid Return Label. 

If you did  open  any sort of case, then  after 8 days you escalate to ebay who  refund at the sellers expense and they get no refund of the selling fee  but do get  a  Damaging Defect on their account.

On  every listing top right ebay put the  Money Back Guarantee,  it just seems that   no one reads it  as buyers are so well protected that they can't lose money if they just follow the instructions.

If you said what you had actually done it would be possible to explain what if anything you can do to sort out the  mess and force a  refund.