Refund not paid and seller not answering

[neebpike]

I purchased an item on ebay and returned to the seller with their agreement back in May, for them to check that the item was faulty.  I returned using signed for post and can see they have had the item back.  I have heard nothing from them despite messaging a number of times.  So on 3rd June I raised a refund request and was got  a message that this was outside the period and that it would be for me and the seller to resolve.  I can't resolve as this as the seller is not replying.  So, I now I have an issue - as i can not seem to find the process to involve EBay, I cant find the way round the automated system to get them involved - can anyone help.  Is there an emaila address?  When I click on the item, the only option I get is to close the case and I dont want to do that as Im owed the best part of £50 - resolution just seems so complicated and time consuming if you dont have the right boxes to tick!  The advice says there should be a offer of the drop down to involve ebay but this is not appearing despite it having been more than 8 days since raising the refund.

TIA

[temperate_porcine · Accepted solution]

Close the ebay case, it's not going to provide a refund, then open a PayPal dispute: https://www.paypal.com/uk/disputes/ enter your tracking details and escalate your case within 2 to 20 days.