Refund linked to feedback change

[furneaux402]

I ordered an item for my wife which isn't as described and is unfit for purpose. I contacted the (Chinese) company who offered a 20% refund which I was not prepared to accept. I left them (truthful & accurate) negative feedback. They are now accepting responsibility for the faulty item and are offering a full refund so long as I change my feedback to Positive. I cannot in all honesty do that but have offered a Neutral revue if they refund my money. They insist on me changing it to Positive before they refund me. They accept responsibility and are willing to refund in full but linking a refund to me leaving inaccurate and untruthful feedback is surely unethical and maybe illegal?

[1956glyn]

No that is definitely not allowed and Ebay call it feedback extortion and you can report them for such.

Have you opened a not as described case under Ebays Money Back Guarantee  and returned the socks?    The item location is the Uk so the Seller has to send you a return tracked label at their expense.

Escalate the case a full 3 days later for Ebay to step in for a refund if necessary. 

Personally in the circumstances i would not change the negative feedback you have left.   

You change that feedback and i am 99.9% sure that seller will not give you any refund and just go silent on you so use the tools Ebay give you to resolve the issue.