Purchased a bra. Disgusting quality.

[corinnecorbett]

Bra was fit for the bin. Tried to return the article as the seller agreed to a return., however refused to accept it at the addreess supplied so Iam now out of pocket for extra postage. I dont seem to be able to contact anyone for help. I dont want to give up as this seller should be stopped from conning other ebay members. PLease can someone help. Ebay should have a help desk for problems like this.

[rusticrye]

Ebay has customer support, Corinne, but you don't need to contact Ebay for this (or any other) problem. The system is fully automated (it has to be on a site with many millions of members).  You simply open a return request for not as described, Ebay then supplies you with a tracked returns label at the seller's expense, you then get the label scanned at the Post Office when you take the package there to get your POP receipt, and you are then fully refunded when tracking proves delivery or attempted delivery back to the seller.  It's a very simple process.  All you have to do is follow Ebay's clear instructions.

You can read all about how Ebay fully supports buyers by reading the Money Back Guarantee.  There are links to it on every listing, in various other places across the site, and on your order confirmation. 🙂

@corinnecorbett 

[stantrad2016]

If you have opened a 'Item not as decsribed' case within 30 Days of Delivery and you have used the postage label sent by seller to return the item, then the tracking will show that you have attempted to return the item to the address given and this should stand as proof of item returned in this case and you will receive a refund on original purchase price.

[redwick1]

Your item was not as described and you should have opened a not as described dispute and the seller send a pre paid label

Did you open a return

You must make sure the tracking or the 16 digit code from the post office receipt is on the dispute

Ebay accept either Delivered or attempted delivery for returned items

Check the dispute and escalate when ebay say you can as the seller has 2 days to refund

If you have a problem then contact ebay and tell them

[plpmr]

eBay do help - afetr a not as described case is opened and after the item has been posted back using the prepaid returns label - tracking showing delivered or attempted delivery will get you your refund.