Packet delivered to my bad neighbour

[derek879]

Bought an item with expected delivery 3 days ago. Not arrived yet ( i know its too early to make a reclamation)

Item has no tracking number so i don't know exactly where it is. Normally i do not have problems with deliveries but a few months ago we had squatters move in to the property next door and about 5 days ago i heard our then their doorbell (they are next to each other) ring. 

By the time i got to the door i heard the neighbours door close and i saw a fleeting glance of a delivery driver running back to his car...not van with logo.

Our squatter neighbours are total scumbags father & 2 minors they have glued our doorlocks, music banging away thru the day, & lots more , our once peaceful existance has gone.

Hopefully i am wrong and the item turns up next week but i have a strange feeling that the squatters have it.

i've not signed for anything but sometimes delivery companies just ask for id number, i have had 2 deliveries over the last month and verbally given my id and its possible the squatters heard my number and noted it down, would i have any recourse to ask for a refund from ebay/paypal?

[red_magpie]

would i have any recourse to ask for a refund from ebay/paypal?

This would depend on the tracking record. If a buyer doesn't receive their item, eBay can't and doesn't attempt to investigate delivery. They simply go by the tracking number. They require the seller to provide a valid tracking number which confirms successful, on-time delivery to the buyer's address.

If they can't provide this, the buyer is refunded. If they can provide it, eBay closes the case in the seller's favour.

Unfortunately, the system isn't perfect. Tracking records can be erroneous, or falsified. Parcels are often left with neighbours, or in a "safe place" outside the property, to be lost or stolen. However, in accepting eBay's user agreement you also accepted their policy on "item not received" claims.

You can ony wait until after the latest estimated delivery date, and then open a case. The same would probably apply if you opened a case under PayPal's buyer protection policy. It's hard to hold the seller liable when the tracking record states that the item was correctly delivered.

Good luck anyway. By the way, if you have untrustworthy neighbours, take a look at Royal Mail's web site. You will find that, by default, their conditions of delivery allow them to leave parcels with neighbours. If you don't want this to happen, you can opt out of this condition.

[derek879]

Thanks everyone, i suppose a little paranoia setting in, lockdown & **bleep**py neighbours don't help.
Little different for us we live in Spain,
Our post girl knows us and the situation, its the parcel companies that could make the error.. time will tell

[rusticrye]

Delivery estimates are exactly that - estimates. They aren't guarantees. Plus, deliveries are quite naturally suffering delays due to the pandemic, and are far worse in some areas than in others. So I think you're worrying unnecessarily. But if the package hasn't arrived by, say, a full week beyond the delivery estimate, just read Ebay's 30-day Money Back Guarantee to learn how to open an Item Not Received case. It's on every listing and in various other places across the site.

@derek879 

[john1297576]

Of course you could open a not received case, and unless the seller had tracking to prove delivery you would win and the seller would have to refund. I would have thought that it is unlikely that a delivery would be made by car, and delivery drivers rarely run,unlss they could not get away from your neighbours fast enough.

[papso22]

Hermes use their own cars and run because they get paid per parcel.

[papso22]

If there is no tracking at all then you would win, but all courier,  and RM parcels, are tracked in some way, even if you haven't been given the number.  A case would reveal that number and what it says about delivery.

If it says delivered, or delivered to neighbour, then you have a problem and resolution may depend on whether you made it clear to the seller on purchase that parcels are not to be delivered anywhere but your actual address, so that they have an obligation to pass that on.