Packet delivered to my bad neighbour

Bought an item with expected delivery 3 days ago. Not arrived yet ( i know its too early to make a reclamation)

Item has no tracking number so i don't know exactly where it is. Normally i do not have problems with deliveries but a few months ago we had squatters move in to the property next door and about 5 days ago i heard our then their doorbell (they are next to each other) ring. 

By the time i got to the door i heard the neighbours door close and i saw a fleeting glance of a delivery driver running back to his car...not van with logo.

Our squatter neighbours are total scumbags father & 2 minors they have glued our doorlocks, music banging away thru the day, & lots more , our once peaceful existance has gone.

Hopefully i am wrong and the item turns up next week but i have a strange feeling that the squatters have it.

i've not signed for anything but sometimes delivery companies just ask for id number, i have had 2 deliveries over the last month and verbally given my id and its possible the squatters heard my number and noted it down, would i have any recourse to ask for a refund from ebay/paypal?

 

View Entire Topic
red_magpie
Experienced Mentor

would i have any recourse to ask for a refund from ebay/paypal?

 

This would depend on the tracking record. If a buyer doesn't receive their item, eBay can't and doesn't attempt to investigate delivery. They simply go by the tracking number. They require the seller to provide a valid tracking number which confirms successful, on-time delivery to the buyer's address.

 

If they can't provide this, the buyer is refunded. If they can provide it, eBay closes the case in the seller's favour.


Unfortunately, the system isn't perfect. Tracking records can be erroneous, or falsified. Parcels are often left with neighbours, or in a "safe place" outside the property, to be lost or stolen. However, in accepting eBay's user agreement you also accepted their policy on "item not received" claims.

 

You can ony wait until after the latest estimated delivery date, and then open a case. The same would probably apply if you opened a case under PayPal's buyer protection policy. It's hard to hold the seller liable when the tracking record states that the item was correctly delivered.

 

Good luck anyway. By the way, if you have untrustworthy neighbours, take a look at Royal Mail's web site. You will find that, by default, their conditions of delivery allow them to leave parcels with neighbours. If you don't want this to happen, you can opt out of this condition.