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Ordrerd some face masks cost me £18 did not come they said they did but. Would offer me £8.99 back
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07-04-2020 9:48 AM
I said no I what a full refund they closed the case is there any way I can get this back I am a lady of 62years old can't afford to lose money
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07-04-2020
11:51 AM
Sellers cannot close cases, Irene. If the Ebay system closed the Item Not Received case in the seller's favour, that can only be for one of two reasons:
1. The seller had tracking proving delivery.
OR
2. You failed to escalate the case to Ebay, and it auto-closed as resolved after 30 days.
If you can tell us which of the above it was, someone will be able to accurately advise you. Ebay won't be able to help you (closed cases can't be reopened, and you can't open another), but there are other things you can do.
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