Opened a case 28th Oct. Still waiting on a reply.

[robrhy_guitars]

Started a return on 17th Oct,no refund from the seller so opened a case on 28th Oct.

Only info I am getting is "Hang on, we're still reviewing your case.We'll be in touch with you soon"

I do understand things are taking a bit longer but I would appreciate a bit more info.

[**peaseblossom**]

If you've escalated it all you can do is wait.  eBay are taking longer than usual.  If you haven't escalated it you should do that now.

[robrhy_guitars]

Thanks for the reply.How do i " escalate" it.

[**peaseblossom**]

Go to the return case via the link on the ebay message or in Resolution Centre, click on Case Details > Respond to Case > Escalate This Case > Submit.