New games console does not work, seller will not respond to my messages

[dollydeff]

I bought a new Nintendo switch console for my hubby for Christmas, it was bought at the end of October. He opened it on Christmas day, and it doesn't work. I contacted the seller on boxing day, but he says he doesn't accept returns, and now will not answer my messages. What do I do now, the resolution centre won't let me do anything as its past 30 days, but my consumer rights should entitle me to a repair or a replacement for a faulty item surely.....Help....Debbie

[stortclose]

You muyst open a case within 30 days of purchase - purchase history, click on more actions against the item, click on return this item, click on your choice then follow eBay instruction.  Please ensure you have given the item every opportunity. Accept only eBay instruction not seller promises.

[rusticrye]

Ebay cases must be opened within 30 days of the delivery estimate on the order, not within 30 days of purchase. The OP is way out of time anyway. She will have to open a case in PayPal or with her card provider.

@dollydeff

[stortclose]

thanks