Item not dispatched, but ebay says it's on it's way

[dgrant63]

Bought item on November 15 on 'best offer'. Contacted seller (In Spain) on 28.11 as it had not been dispatched. Replied that he had been in quarantine, had work and a backlog to catch up on, item has still not been dispatched (Dec 15) I have contacted twice in the meantime with no replies and seller has had 3 more negative reviews for items not received, he now has no items for sale. I have contacted him again, and ebay still says 'on it's way'. Surely now I should be able to open a case? Just think this dude is going to disappear off Ebay and I'll be stuffed.

[thedemon2014]

Usually you can't open a case until the expected delivery date given on the listing in your Bought items list has passed by.

[dgrant63]

Thanks. Yes, case opened now, but the delivery date on the listing reads 'international delivery times may vary'. Fairly certain this wasn't the case when I ordered it. Certainly a case of Buyer Beware. However, over 2500 buys and sells over several years and just a few wee problems, not too bad.

[*guinevere*]

Have a look at the original listing on your Purchase History and see what the estimated delivery dates are.

If it has gone past the last estimated date open a case for Not Received in the Resolution Centre, link at bottom of the page.

Escalate your case after 3 full business days if he hasnt refunded or if your item still hasn't arrived.

You get 30 days from the edd to open a case so don't leave it too late.

[dgrant63]

Estimated delivery just stated as 'may vary from an international location'! Thanks very much for your help though.

[*guinevere*]

See if you can open a case, that's the only way of knowing.

[dgrant63]

Thanks again - case now opened. Main gripe is with Ebay , why does it take 31 days before you can open a case for an item that has obviously not been sent and which has also been flagged up by other buyers too? They really should have some way of circumventing their standard button responses in cases like this.