Item damaged, seller not answering messages & now no longer registered

[nicwoo_52]

Hi, my item arrived from Australia badly damaged, I've sent two messages to the seller, neither answered and he is now showing as no longer registered on eBay. What do I do now to obtain a refund please? Also I've had to pay a customs fee as well, will eBay refund this? Many thanks.

[rusticrye · Accepted solution]

You paid VAT and possibly import tax to the UK government, not to Ebay, so go to the government's website to learn how to lodge a refund claim.

@nicwoo_52