I pre-ordered a comic but not received it (seller says their supplier is understaffed)

[aka_ranunculus]

Hi,

I pre-ordered a comic April 22nd and the comic was due to be released 27th of May. The seller marked it as dispatched but said they had to, to keep in line with ebay policy. The seller said after I later messaged him, that the supplier would complete their orders by the June 24th. Message them again June 30th and they said they still haven't received them as their supplier is understaffed. It's been over a month since the comic was released. Should I just try and get a refund through paypal if possible? this is my first time pre-ordering something on ebay so I don't know if I'm just being messed around. What do you think?

Thanks

Becky

[rusticrye · Accepted solution]

As far as I'm aware, sellers are not allowed to list items which cannot be shipped within 30 days, so the seller was in breach of the rules.

You have 30 days from the delivery estimate on the order in which to open an Item Not Received case on Ebay, so I imagine you're well out of time. Read the 30-day Money Back Guarantee for yourself so you're not caught out in future - it's on every listing, and in various other places across the site.

As such, you will have to open an INR case in PayPal (you have 180 days from purchase date). Do not close the case on a promise. As here, closed cases can't be reopened, and you won't be able to open another.

@aka_ranunculus