I need Ebay to help me with one of the item seller said he will not help me . I

[mosleanet]

It saying if you want ebay to step in go to my Ebay  and choose ask Ebay to step in  but it not giving me this option  . How can I do this pls

[rusticrye]

You can ask Ebay to step in after the case you opened has been open for 8 full days (8 x 24 hours). You don't go to My Ebay to do this - you do it via the link within the case when it appears on day 9. (There should be a date stated in the case telling you when this option will be available.)

If you haven't yet opened a case or return request, read Ebay's 30-day Money Back Guarantee to learn what to do. It's on every listing and in various other places across the site.

@mosleanet 

[vijorey]

When did you open the case?

the seller has 8 days in which to respond to the case...on day 9 you will be given the option to escalate to eBay 

are you trying to early?