03-05-2020 11:26 AM
How is it that my feedback (neutral and totally true/fair) is now not visible on an ebayers feedback profile?
Can they have it removed? This person over charged me, sent out after ten days delay and didn't reply to a single message.
If you complained about the postage cost, the feedback is removeable on request, because post & packing costs are clearly shown on every listing.
If there is ever a genuine reason for a postage complaint (the seller shipped using a cheaper or different service to that stated on the listing) then you should word your feedback appropriately ('Didn't receive what I paid for' for example, without mentioning postage so that there can be no chance of feedback removal) and mark down the seller's postage star. Marking down stars is how you let Ebay know that you had a problem. Ebay use the star ratings to rate a seller's performance, and a few too many poor ratings (percentage-wise) and the seller will be suspended from selling permanently.