I am struggling to find the "Ask ebay to step in" button. Where is it ?

[christinegiraffe]

I have returned an item to a seller not using the ebay label. On the returns details page it says I can ask ebay to step in. How do I do this please >

[rusticrye]

If you didn't use the returns label Ebay supplied, Ebay won't know you've returned the item, so the option to ask them to step in won't appear.

You need to supply full information, inluding dates and how and why you returned, otherwise no-one can accurately advise you.

@christinegiraffe