I am struggling to find the "Ask ebay to step in" button. Where is it ?

[christinegiraffe]

I have returned an item to a seller not using the ebay label. On the returns details page it says I can ask ebay to step in. How do I do this please >

[ruby*tuesday]

Find one of the Messages that EBay have sent you regarding the Case. Find the Link - See Case Details. Click on that to see if the option to Take Action or Ask EBay to Step In is there or not.

[christinegiraffe]

No. I have checked all 3 messages that I have from ebay about this. No "see case details" or "take action" buttons.

[tobiasd4]

Go to item in purchase history, may be at bottom of list,
click case details.

[christinegiraffe]

No nothing in purchased items either.
Sent from Mail for Windows 10

[papso22]

Can you access it through the resolution centre?

[christinegiraffe]

I will try that now. BTW thanks for all this help.
Sent from Mail for Windows 10

[fargvs]

1. If you are using an App/Mobile, often full case details are not seen and a PC/Laptop is necessary ...
2. If nothing is showing in your purchase history, did you buy as a Guest ? ... for information >

Guest purchases do not appear on your eBay account and the transaction is processed differently ... see the PayPal help and case options in these links >
https://www.ebay.co.uk/help/buying/resolving-buying-problems/guest-returns?id=4065
https://www.ebay.co.uk/help/buying/paying-items/buying-guest?id=4035&st=2&pos=1&query=Buying%20as%20...
https://www.paypal.com/uk/smarthelp/home