I am struggling to find the "Ask ebay to step in" button. Where is it ?

[christinegiraffe]

I have returned an item to a seller not using the ebay label. On the returns details page it says I can ask ebay to step in. How do I do this please >

[tobiasd4]

Case has to be open for 3 working days to the minute before option appears.

[christinegiraffe]

No, nothing in purchased items page either.

[m25jet]

Try clicking on the Purchase History tab on the left hand side of the screen on your My eBay page. Once you have done that scroll almost all the way down the entire page until you get to the section entitled "Returns And Cancelled Orders." If you do that then you should be able to find the item there.