How long should you accept a postponing of the estimated delivery date

[ruod-28]

My order hasn't arrived and the arrival estimate keep getting postponed - how long a delay am I expected to accept before I can use the eBay Money Back Guarantee to cancel the order?

The order was originally ordered and paid for at May 25 - it had originally an estimated delivery date somewhere between June and August, but has several times been postponed, and now it sais "No estimate available" on the Order Details page. but if you click "contact seller", it says that the order is estimated between Nov 20 and Jan 14. That's a delay of between five and seven months!

[john1297576]

As arkwebus says you do not look for delivery date on the sellers current items, the delivery dates shown there would be for purchases made TODAY.

You get dates from the item in your purchases, so as said you should have opened a Not Received Case months ago.

Fortunately you appear to still be in time to open a case with paypal, BUT make sure you escalate after 2 days and before 20 days as this is your last chance to get a refund.

Never let things slide like this, you cannot make an item arrive but you can always get a full refund, but you have to open cases within ebay's time limitations.

[124024]

john I want to suggest something to you. people have other things to do other than chase up ebays automated systems.

[*knight-rider*]

then why bother coming here for advice in the first place! if buyers read more about the rules and what protects your money, you would`nt need to be here 🙂

i also suspect john has better things to do as well, rather than spend his hours helping people who just sarcasm to the table.

[124024]

people come here for useful advice - not replies like yours. kitt.

[arkwebus]

I do not know how you think the date for delivery is altering unless you are looking at a current listing or getting messages from the seller.  Your eBay purchase summary will show a "latest date for delivery" and when that is past and within 30 days you open a non-receipt case in the resolution centre [link below].  You do not accept any excuses from seller.  

As this must be long past and if you are within 180 days you must now use Paypal's resolution centre.  Now!

Go to the PP transaction and "resolve a problem" "I did not get item".  Escalate the case after 2 and before 20 days or you will never see any money or the item. 

@ruod-28 

[m25jet]

eBay only give buyers thirty days to open a case in eBay Resolution Centre, so you're way out of time to open an Item Not Received case on eBay.  However, PayPal give buyers one hundred and eighty days from the date of payment to open a case against the seller should the need arise, so given that today (Sunday 1st November 2020) makes it one hundred and sixty days from the date of purchase you've got twenty days left during which to log into your PayPal account and open an Item Not Received case against the seller there.

When you open an Item Not Received case via PayPal make sure that you escalate the case within two days but before the twenty day cut-off point.  So long as you escalate the case in time and do not allow it to time out then you should receive a 100% refund of the money that you paid to the seller, as the seller will not win the case if he/she cannot provide a tracking number that shows successful delivery of the item to your home address.