*Did you open an Item Not received case...? If so, has it closed with you having been refunded...? If so, you will have received a refund confirmation email from Ebay, and the transaction will be marked as refunded on your Purchase History page. Card refunds are not instant and go back to source. If you paid with a debit card, it will take up to 7 days to clear into your bank account. If you paid with a credit card, it can take up to 30 days to appear on your cc statement. These are the banking industry norms, and nothing to do with Ebay (or PayPal).
*If you didn't open a case...
Ebay provides clear instructions on what to do when an item is not received or arrives not as described, and in various places so that they can't be missed:
The 30-day Money Back Guarantee (on every listing and in various other places across the site).
The More Actions dropdown beside the transaction on your Purchase History page.
The Resolution Centre (link at foot of any page).
The Help pages with their integral search (links at top and foot of any page).
Just read and follow instructions to open an Item Not Received case in order to get a full refund.
If you've run out of time to open an Ebay case (you have 30 days from the delivery estimate on the order), open one in PayPal, where you have 180 days from purchase date.
@janann_09
