How long does it take for Ebay to give you a refund when Seller has cancelled purchase ?

[janann_09]

Hi  I purchased a set of 3 kitchen electrical items to be told " they were lost at Couriers"   I requested a refund last week but as yet I've received nothing in my bank account. Been in touch with Seller and they say all they do is press  " refund " and then its in the hands of Ebay . Appreciate any help - thanks

[john1297576]

You don't "I requested a refund last week". You open a NOT RECEIVED CASE, it is then up to the seller to refund through the case.

Refunds go back to source, Paypal instant, Debit Card to Bank 7 days, Credit Card 3o days.

You can tell if a refund has been started by the Paid Symbol £ will have changed to the Refunded Symbol, if it hasn't then after 8 days you escalate to ebay.

If you have not opened a case then do it now, that is the only way that if it is necessary you can ask ebay to step in by escalating.

By the way, refunds come from Paypal, ebay does not handle the money or payments (at least not at the moment).

Look in MORE ACTIONS and you will find a suitable link.

[janann_09]

Sorry I cannot find anything suitable in More Actions. Never had to do anything like this before so a complete novice