How do i get ebay to step in and sort my issue out. There is no "ask ebay to step in" in the drop bo

[betaracing]

How do i ask ebay to step in. I cannot find the ask ebay to step in in the drop down box in more actions

[**peaseblossom** · Accepted solution]

The option to escalate a case to ebay only appears 3 working days after you started it, and up to 30 days.  

Case Details > Respond to Case > Escalate This Case > Submit. 

[betaracing · Accepted solution]

What do I do if the 3 days has passed

[**peaseblossom** · Accepted solution]

Wait to more than 4 days because ebay's systems are not very accurate. If you still can't escalate contact ebay's live chat at the very bottom of this:
https://ocsnext.ebay.co.uk/ocs/cusr?query=1455