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How do i get ebay to step in and sort my issue out. There is no "ask ebay to step in" in the drop bo

How do i ask ebay to step in. I cannot find the ask ebay to step in in the drop down box in more actions

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Step in to what, you have to do your bit first, that is open a case.Then only if seller does not respond can you ask ebay to step in.

 

You are expected to give the seller the option of dealing with a problem first. Have you thought of reading the Money Back Guarantee?