How do I get my money back

[situ-ations]

I bought a gazebo cover in error.  I sent it back 3 days after I received it.  Parcelforce delivered it, I paid for it out of my own money.  I asked the seller if they had refunded me because I couldn't see any evidence of it.  They told me they hadn't and told me to track the number.  I did and in fact they had received it and had signed for it.  I phoned Parcelforce and they sent me a screenshot of the proof of delevery, I sent all off this to the seller and they did not respond.  So I asked EBay to step.  They MISREAD my complaint and thought that the date of my complaint was when I sent the item back, it clearly states on the document I sent ebay that the item was returned well within 14 days - I HAVE PROOF!

They said the case is closed and now I cannot access it to correct their error, and the appeal line is closed because of Covid-19.  So I sent another message to the seller asking them please in view of all the proof I sent them could I now have my money back.  They still have not responded.  So WHAT DO I DO?????????????

[arkwebus]

We accept that it was probably a mistake.  If you get a wrong label then you contact ebay and gett he proper one. 

Now please follow @john1297576 advice and open a case through Paypal.  There is no way to get  "somebody" in ebay to do this

Also you must not mention sellers names here; against eBay rules

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