How do I get my money back

[situ-ations]

I bought a gazebo cover in error.  I sent it back 3 days after I received it.  Parcelforce delivered it, I paid for it out of my own money.  I asked the seller if they had refunded me because I couldn't see any evidence of it.  They told me they hadn't and told me to track the number.  I did and in fact they had received it and had signed for it.  I phoned Parcelforce and they sent me a screenshot of the proof of delevery, I sent all off this to the seller and they did not respond.  So I asked EBay to step.  They MISREAD my complaint and thought that the date of my complaint was when I sent the item back, it clearly states on the document I sent ebay that the item was returned well within 14 days - I HAVE PROOF!

They said the case is closed and now I cannot access it to correct their error, and the appeal line is closed because of Covid-19.  So I sent another message to the seller asking them please in view of all the proof I sent them could I now have my money back.  They still have not responded.  So WHAT DO I DO?????????????

[john1297576]

If you had dealt with this correctly you could have asked ebay to step in.

You shoud have opened a return case, seller being a business has to accept change of mind returns.

Then you return using tracked mail, and enter the tracking number into the Return Case, and on receipt seller refunds. If they don't then you escalate to ebay who refund at sellers expense.

You cannot ask ebay to step in UNLESS you have already opened a case.  If you don't do it correctly then the case will close.

You have 30 days to use the Ebay Money Back Guarantee, not 14 but you have to do it by the book.

All you can do now is consult Citizens Advice or Trading Standards.

[situ-ations]

I could not send it back through email labels because it was too heavy, there was not place to put in the parcelforce tracking number. I did ask ebay to step in, but they did not look at the evidence from parcel force to show I had returned in 3 days, they didn't look at my attachment. That is not fault, that is theirs for not reading the message properly.