Hi I've received a pair of trainers stated as new, but they've been worn and there dirty and worn

[omertaisacodeofsilence]

I've received a pair of trainers listed as new in box but they've been worn with dirt on the soles, toe boxes are crumpled and they've left dirty socks inside and are denying they've done it, also stating I've worn the trainers, which I haven't. Why can I only ask them to accept a return and not as described thanks

[rusticrye]

I'm not sure I understand what you're asking. All you have to do is open a return request, choosing not-as-described from the list Ebay presents to you.  The seller must then 'accept' the return, which will trigger a prepaid and tracked returns label at the seller's expense.  If they don't do so within the stated timescale, escalate the return request to Ebay, and they will force a refund without the need for return.

I doubt this is the seller's doing, as such an action will cost them dear.  It's more likely that the trainers were switched in transit. But that isn't your concern.  The seller must refund in full as required, and then lodge a claim with the carrier.

If you haven't already done so, read Ebay's Money Back Guarantee. There are links to it on every listing, in various other places across the site, and on your order confirmation.

@omertaisacodeofsilence 

[john1297576]

You don't have to ask for a return, they don't have any choice you open a Not As Described case. You don't communicate or argue with the seller you just go for a refund.

Every item top right the Money Back Giuarantee that is what it is for to get a refund, and if seller does not co-operate, you escalate (ask ebay to take over) and they will force a refund.

If you can't see to popen the correct case, scroll down or go to the next page, there are plenty of options.

[omertaisacodeofsilence]

I've already opened a return as there was no option for not as described

[roger_roger_over_and_nowt]

All you do is open a request for return as "not as described",there is no other option.

Ignore anything seller says,escalate as soon as poss and seller will be forced to issue a prepaid returns label.

You print that out and post back,enter tracking number into dispute if it isn't there already.

Once delivey or attempted delivery is made await refund.

Leave appropiate feedback.

Job done.

See Ebays MBG (money back guarantee) it's on pretty much every page.

[omertaisacodeofsilence]

There was no option for a not as described case, there was only a return
option

[*knight-rider*]

Have you missed something somewhere, because when you open a return, you have to give a reason for said return and there`s even a box for you to give extra info, plus upload photos.

[omertaisacodeofsilence]

Yes I've done that, but there wasn't the option for not as described. I'm
on the ebay app, if that is the problem.