Hi I've received a pair of trainers stated as new, but they've been worn and there dirty and worn

[omertaisacodeofsilence]

I've received a pair of trainers listed as new in box but they've been worn with dirt on the soles, toe boxes are crumpled and they've left dirty socks inside and are denying they've done it, also stating I've worn the trainers, which I haven't. Why can I only ask them to accept a return and not as described thanks

[roger_roger_over_and_nowt]

All you do is open a request for return as "not as described",there is no other option.

Ignore anything seller says,escalate as soon as poss and seller will be forced to issue a prepaid returns label.

You print that out and post back,enter tracking number into dispute if it isn't there already.

Once delivey or attempted delivery is made await refund.

Leave appropiate feedback.

Job done.

See Ebays MBG (money back guarantee) it's on pretty much every page.

[omertaisacodeofsilence]

There was no option for a not as described case, there was only a return
option

[*knight-rider*]

Have you missed something somewhere, because when you open a return, you have to give a reason for said return and there`s even a box for you to give extra info, plus upload photos.

[omertaisacodeofsilence]

Yes I've done that, but there wasn't the option for not as described. I'm
on the ebay app, if that is the problem.