Hermes reprinted label using tracking for my parcel but repackaged someone else's item!!

[bubbles_at_bedtime]

Hi

I purchased an item that was despatched by Hermes. On the tracking it states 'label reprinted due to damage'

However the parcel that had been repackaged was for someone else and a different Seller! Because it says my parcel has been delivered the Seller for MY parcel won't investigate or reply. Ebay can't help because it says delivered and Hermes are impossible to get hold of ..... how can I get refunded??

[tobiasd4]

Try phoning paypal & explain to them to see if you can open case.