Getting refund for 2x£50 physical Steam Cards

[mill-2934]

So I ordered 3x£50 Steam Cards on 20/09/2020 and they arrived on 24/09/2020 . 2/3 of the cards had no funds on them and seller suggested I return them through DPD, who collected them on 28/09/2020. I have screenshots of the email transcripts indicating that DPD took the faulty cards and that seller was processing a PayPal refund that never occurred. I've contacted support multiple times and they suggest I talk to Ebay/PayPal. So how would I go about receiving my £100 refund?

Help would be much appreciated. 

[rusticrye]

Unless you use Ebay's returns system, as you should have done, or have a tracking number proving delivery back to the seller, which I assume you don't as the items were collected, Ebay and PayPal can't help you.

But Ebay's and PayPal's buyer protection are generous extras to your consumer rights - they don't replace them. So if you have no tracking number proving delivery back to the seller, go to the CAB's website to see if there's anything you can do. I hope you at least have some actual proof that DPD did indeed collect the items, as I can't see how else you can otherwise get your money back.

So you're not caught out in future, read Ebay's Money Back Guarantee (on every eligible listing, and in various other places across the site).

@mill-2934 

[mill-2934]

Okay, thanks for the info. I do have a screenshot of the DPD tracking number but is it safe to provide it here? I'm also unable to re-open the return associated with the transaction, unless theres another way to raise a case/dispute within Ebay for the 3×£50 Cards... ?

[red_magpie]

As they were delivered on 24 September you should be just within the 30 day time limit to open a case under eBay's money back guarantee, through the resolution centre.

Your problem may be that to claim for an item that was not as described, you're required to return it by a tracked delivery service, and when requested to enter the tracking number to prove delivery. Did you receive a tracking number from DPD when they collected it? If so, your case should be straightforward, as long as you open it in time and the tracking number proves delivery. So act quickly!

Fir full details of eBay's MBG see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...

[mill-2934]

Thanks for the fast reply.

I have a screenshot of the tracking number but how would I go about opening a case? I did try to return the 2×£50 Steam cards through Ebay but I had some issues and ended up closing the return so it now says I can't re-open it...

[fargvs]

@ mill-2934 >> eBay case cannot be reopened ... Your only chance of of a successful claim now is to open a case in PayPal within 180 days from purchase ... escalate within 2 to 20 days and continue case to completion to get your refund >
https://www.paypal.com/uk/smarthelp/home

[mill-2934]

@ fargvs >> It's astounding how bad I've messed this up but thanks for the support. I've now opened a PayPal case, linking this thread, the DPD tracking screenshot and other email transcripts... I will then proceed to escalate it. Is there anything else I can do?

[tsmgmd]

Did you return all 3 or only 2.

[mill-2934]

@ 4ufromfiley >> I returned the 2 faulty cards with no funds on them as 1/3 of the cards actually worked.

[papso22]

That might cause you a problem, as you should really have returned all three for an eBay or PayPal claim. If it goes pear shaped, start a new thread.