28-05-2020 5:54 PM
Tried to purchase an Item on ebay. Went through all the usual and completed. Then 1 hour later received email saying I needed to resend payment as it hadn't gone through. Checked ebay account and the item has disappeared from the purchase history. No transaction appears to have occurred from what I can tell. I have messaged the seller and ebay. is this a glitch or a scam?
Most important has the payment shown in paypal.
I hope you did not reply to an Email from ebay. Ebay send Messages addressed to you by name, an email on its own would imply a spoof, phishing email.
If the item has disapppeared from purchases then only ebay can remove it, but as I said above is there money gone from Paypal, if there is, is there the option to cancel the payment if so use it.
All you can do if payment has been made, and no option to cancel, is open a Not Received Case with Paypal as soon as allowed andescalate after 2 days and before day 20 to get a full refund.