Ebay made an error on my account, is there a phn no. or e-mail to contact them that actually works!

[sherj77]

There is an error on my account, a seller has not responded to many messages and it is impossible to find a way of actually speaking to someone at Ebay about this. Can anyone help me? 

Thank you

[john1297576]

Doesn't sound like anything ebay should do. It is in your hands, you make mistakes you put them right.

If you had said exactly what the problem was, you would have had an answer, rather than trying to contact ebay when it is almost certainly unnecessary.

[sherj77]

HI,

Thank you for your comments.

Maybe you can help me?

It’s a bit complicated…

Seller A

Seller B

Seller A - I bought and paid for the item. It did not arrived when estimated. Contacted the seller who immediately cancelled the item, apologised and said they would refund. Refund did not appear. Went through the resolution centre. Seller immediately apologised and refund was sent. Received ebay notification with the picture of the item next to it confirming refund sent. Job done.

Seller B - I bought and paid for the item. It did not arrive when estimated. I sent a polite message to let them know it had not arrived and said I would give it a few more days allowing for Covid and Christmas rush etc. No response. 4 days later still had not arrived. Messaged seller asking for advice. No response. After a couple more days I responded again and asked for another to be sent as it was a gift and could they guarantee it would be with me before Christmas. No response. I sent another message. No response. Went through resolution centre, but there is no option to ask purely for a refund - there is only a return and refund. I had nothing to return as it had never arrived. So I selected return and refund and explained this in the message box. Got standard ebay response sending me a returns label saying that refund would happen when item was returned. Messaged the Seller to explain all this. No response. A couple of days later I check my account to see if there was any action and it showed on my account that I had confirmed a refund for this item with of picture of it attached. I NEVER did that! The next day I received a message confirming the refund from Seller A with a picture of Seller A’s item next to it! This issue had been resolved weeks before! I went into My Ebay to screen shot all of this to gather evidence and Seller A has completely dropped off my list, long before older Purchase History items.

I am receiving reminders from ebay to return the item from Seller B in order to get my refund. I have received another today saying that I’m running out of time and if I don’t send it back by the 11th January, Ebay will close the issue. I have nothing to send back, as I never received it in the first place. The Seller B has not responded to any of my messages. There is the error on my account which I had NO hand in and I cannot contact ebay to speak with someone about it all.

So I completely hear and understand everything you said in your response to me but I am at a loss to know what to do. When I bought from Seller B their rating was at 97%. I looked at their account details and they were at 91.6% yesterday with several complaints of items not arriving and no response to messages. They have accepted the return and refund from the resolution centre so I know they are active but simply will not and have not responded to any of my massages and when I select for ebay to step in and help or to contact ebay, the selection process simply takes me round in a circle telling me that I need to send the item back - and I can’t!!

Can you help me?

This has NEVER happened before. EVER!!

Am really exasperated!

Thank you

[rusticrye]

It's the holidays, so most sellers are taking a break, meaning you're unlikely to get a response till tomorrow at the earliest.

Ebay can't make errors on your account - your account details are entered by you, and Ebay doesn't and can't make any changes to them.

No, there is no phone number currently (and there has been no email support for many years).  You have Live Chat and Request-a-callback, both available in Help & Contact during working hours.   But Ebay can't help you with errors you've made on your account - only you can correct them.

If you failed to update your address details, which is what I suspect, and your order hasn't been shipped, all you can do is ask the seller to cancel the order (Ebay can't cancel it for you). However, if they are a private seller, they don't have to; it is only UK business sellers who are required to accept cancellation requests.

@sherj77 

[pixiesen2012]

how exactly have ebay made an error on your account?

you set up your account and imput the details, ebay don't

[ruby*tuesday]

Enter "Advanced Search" into Help and Contact at the top of the Page. Scroll down to the Phone Link for EBay to Call you back. Live Chat should also be available.

Or just ask on here. Someone will help you.

[sherj77]

Thank you