Ebay community

[anqwen]

This request is about 3iphones puchest on 31/10/2020 as follows

The above phones were returned to seller  on 12/11/2020 with tracking numbers intact on them for none collection

Due Covid19 lock down there was communication breakdown which caused delays in every aspect. I did not receive any information to collect these phones from Argos East where they were delivered. I also did not get information about asking ebay to come in and assist collecting my money. The customer sent email to saying they had not got iphone 8 plus on 25/11/2020 and ebay asked me to reply on that same day with tracking number to Joseph of mobile trons. during that period communication was difficult, I could not access my ebay. On 10/12/2020 the return was closed without getting my refund. I contacted ebay and I was told I could contact seller directly which I did on on 11/12/2020. I got no results since then. I have been asked to contact you to assist.and I therefore appeal to you ebay community to assist me get back my refund from mobile trons as stated above

Yours sincerely

Gershom Oboth-Obuya

[m25jet]

To start with it was a bad idea opting for Click & Collect under the current circumstances, as many stores have had to close due to the enhanced measures put into place recently in an attempt to contain the spread of the coronavirus, with certain areas of the country going into tougher tier restrictions, especially the capital and the south-east of England, which has now been escalated to Tier 4.

In addition to the above buying a phone on eBay is generally a bad idea anyway, as you could easily end up with a defective phone, or if you're really unlucky, you may even end up with a phone that has actually been stolen and which subsequently ends up getting blocked.  Therefore, although it's currently not practical to do so, wait until things start to return to some degree of normality and buy a new mobile phone from a reputable high street company with a reputation to uphold.  That way you can get yourself a new phone knowing that if something goes wrong with it you can easily get it repaired or replaced under the guarantee, and you'll also be able to eliminate the risk of buying a phone that's been stolen.