Ebay advised the seller had sent a prepaid return label. They have not

[suedonym2]

I purchased a pair of sandals from an ebay seller.  They were "defective" because the seller failed to list them as an extra wide fitting.  Seller attempted to persuade me that shoes come in all shapes and sizes and so do feet, so one cannot rely upon how a shoe will fit! 

Surely, this is why we have the system that we do for listing shoes in narrow to extra wide fittings.  The seller should know this, but does not agree,and appears completely unaware of the system in place for listing shoes by size and fitting! 

Seller finally agreed to take the sandals back but insisted that I was in the wrong for pointing out that they should have been listed as an extra wide fitting. 

Ebay advised that the seller had issue a return label.  They have not, and are unreachable.  Ebay, quite clearly is in favour of a seller who inaccurately lists items for sale and it appears that I  have been blocked. 

I have listings currently on ebay, and am now considering removing them as I have lost confidence in Ebay's judgement and integrity.   

[suedonym2]

Ebay is actively blocking the return of these shoes. I have attempted to enter carrier and tracking number. Ebay has kindly filled this in for me, without KNOWING THE CARRIER THAT I USED! It could, for example, be My Hermes!

However, Ebay has it in their head that I returned the item to the seller by Royal Mail, and have kindly entered the tracking number as "2345!"

So, here it is: seller located in Paignton, tracking number: NV153691138GB. Ebay and seller, you will find this entered four times as a "photographic image.." Suggest that you do not interfere with it.

Isn't amazing what the pandemic has brought out in our society. Ebay still not taking phone calls. Most other large organisations are working remotely. Ebay isn't. I wonder why that is.

[rusticrye]

What makes you think the shoes should have been listed as wide-fitting...? Unless it says so on the box or somewhere on the shoe itself, then they are not classed as wide-fitting and the seller is absolutely correct - shoes' measurements vary, just like clothing measurements do. So, unless wide-fitting is stated on the shoe or box, you are responsible for the return costs as the shoes have not been misdescribed.

Alternatively, you can always close the return request if you don't want to pay for a label, and sell the shoes on yourself.

By the way, shoes not fitting doesn't make them 'defective'...! An item that is defective is one which is faulty in some way.

@suedonym2 

@m25jet 

@ruby*tuesday 

[suedonym2]

Rusticrye. If what you state is the case, How is a woman to buy a bra if the band size and cup size are not in the listing? A woman with say, a size EE bust will not fit into a an A cup, now will she? Similarly, shoes should always be listed by width if they are not the usual N = "Normal" fitting. In this case, I stand by what I have said. The vamp of the shoe was cut far  for a normal foot. Only those with very large and/or "puffy" feet would have been able to wear them.. The "defect/fault" of the shoe was that the vamp was cut much too large/high.

Ebay is not cooperating, and the seller, most certainly is not.  I have sent the shoes back to the seller at my expense.  

This is a business seller, but they do not appear to understand the shoe industry at all. Size and fitting are of equal importance. As the the box was not shown on the listing, it was impossible to determine that the sandal was a wide fitting. Many people would need to wear a shoe of this type if they have a medical condition, such as oedema or kidney problems where fluid collects in the extremities causing the feet to puff.