Done an easyreturn and posted the item but now see no record of it?

[ifidget]

Purchased a faulty camera and was offered the easy return proceedure. I took this up and duly printed a return label and posted the item. I'm concerned that there appears to be no record on eBay of this return and I've had no notification either. Is this normal?

[ifidget]

Yesterday received a confirmation of receipt and today had a full refund. So it does work but I'm concerned that you get no notification of you commencing a return and the only way of tracking it is against the original email offer

[61stephenuk · Accepted solution]

It's normal not to receive anymore notifications until the item is received by eBays partner,your next email should be "we have received your item and a refund will be processed",now despite saying 2-3 days for refund currently it is taking 2-3 weeks as they are apparently short staffed at the receiving warehouse to book the parcels in and issue the refund.

You should still be able to check the tracking via the label you used and find the status of your case in the Return Summary page with all your return details, from the original email.