Delivery note posted through letterbox, but parcel is missing

[sulphursnuff]

Yesterday I arrived home to find a delivery note through my letterbox saying that the delivery company (Yodel) had left the package on my doorstep. There was no parcel on my doorstep or with my neighbours. I contacted the seller regarding this as the package I ordered from them was tracked on Ebay and sent them a photo of the delivery note. They confirmed that the package had been delivered, but I cannot find it. The seller has stated that if I think the package is missing, I should raise this with Ebay to request a refund. However, I do not know how to do this as the tracking information on Ebay states that it has been delivered, so I cannot raise a claim for a missing item.

Thank you.

[john1297576]

There is no case you can open, seller has sent by tracked method which shows as delivered. Seller is wrong Ebay will accept tracked delivery, the missing package needs to be taken up with Yodel, leaving on a doorstep to be stolen is irresponsible , and they should be made accountable, but I suspect that will not happen.

There is no point in paying for tracked delivery if it is not acepted by ebay as Proof of Delivery.