Damaged item no refund.

[danielle280787]

I recently received a damaged item from an eBay seller. I messaged them immediately where they apologised and asked for pictures. I sent pictures and they seller offered a replacement item or a refund. I asked for a refund and the seller messaged to say they had processed this. As I thought the issue was resolved I didn't keep the item. The refund was taking longer than usual so I messaged again and again the seller said they would process it again. The refund has not been processed and the seller is not responding to any messages anynore. Is there anything I can do without still having the item? 

[red_magpie]

Is there anything I can do without still having the item?

Not unless the seller agrees to refund you without getting the item back.

If it's within 30 days of the date you received it you can still open a case under eBay's money back guarantee, through the resolution centre. (Which is what you should have done in the first place; the seller would have had to send you a prepaid return label, a refund would have been automatic, and you wouldn't have had to send any photos.)

However unless the seller doesn't require the item to be returned, eBay will only release a refund when you have provided postal tracking proof of delivery.

For the future, see the full details of eBay's money back guarantee here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html