Cannot access the resolution centre to report an issue of an unreceived item, so no buyer protection

[craftyclo]

If I cannot report anything to the resolution centre then I have no buyer protection recourse? Buyers are buying and they don't know this or are not being made aware of it? 

[plpmr · Accepted solution]

you are in Eire and eBay money back guarantee is not an option if you purchased on the Eire site, you have to open a PayPal case.

[pixiesen2012 · Accepted solution]

@plpmr 

good spot!

[pixiesen2012]

when did you purchase the item?

what happens when you go to the Resolution Centre?

[craftyclo]

The resolution centre allows me select item not received then won't progress any further says unavailable service, I've pursued it via pay pal, thanks

[john1297576]

Have you looked in MORE ACTIONS > I have not received my item?

Is your item past the expected delivery date, you cannot open a Not Received Case until then.

Resolution Centre opens ok for me!!

[craftyclo]

Yes past expected delivery date, resolution centre unavailable, raised it through PayPal instead, thanks