Cannot access the resolution centre to report an issue of an unreceived item, so no buyer protection

[craftyclo]

If I cannot report anything to the resolution centre then I have no buyer protection recourse? Buyers are buying and they don't know this or are not being made aware of it? 

[john1297576]

Have you looked in MORE ACTIONS > I have not received my item?

Is your item past the expected delivery date, you cannot open a Not Received Case until then.

Resolution Centre opens ok for me!!

[craftyclo]

Yes past expected delivery date, resolution centre unavailable, raised it through PayPal instead, thanks