Can negative feed back be removed from a sellers profile

[kevstewart2011]

I purchased 2 items from a seller to arrive 2 days later. no items were delivered,  I contacted the seller to see when they would arrive. the seller told me he had a tracking no. that indicated that the items were delivered on the said day at just after 09.00 in the morning.

I checked my CCTV and no one called at any time that morning. The items as the seller said, were ordered through his account from Amazon, to be sent directly to me and they provided a tracking number provided by a company called BLUE CARE EXPRESS who it turns out do not actually deliver parcels,  but provide E-Bay compatable tracking numbers for sellers that order the goods you odered through other companies i.e Amazon.

I have no idea as to which company was supposed to have delivered the goods, as I never recieved any e-mail or text message to say it was being delivered.

I contact E-Bay and Pay Pal who opened a case, then said it was resolved, as the seller had this tracking number as delivered.

I contacted Amazon, who said the seller would have to contact them as it was their account the items were ordered through.

 I left Negative feed back on the sellers profile, but no negative feed back has appeared on his profile.

[rusticrye]

Yes, Ebay will remove it on request if it breaches feedback rules or the law in some way. You can't just say whatever you like in public feedback. If you can remember exactly what you wrote, word for word, someone will be able to tell you where you went wrong. If not, you can read the feedback rules for yourself, in the Help pages with their integral search (links at top and foot of any page).

However, it seems pretty clear where you went wrong: You blamed the seller for something which was not their fault, and which Ebay could see was not their fault because tracking proved delivery. You need to be aware that when tracking proves delivery, the seller's job is done. That is the whole point of tracking. The seller cannot be made to refund you as they will not be able to lodge a claim for their loss with the carrier - because tracking proves delivery. Under these circumstances, you will have to contact the carrier yourself, to find out where they left the package. The carrier will investigate. If they misdelivered (it happens) and can't retrieve the package, they, the carrier, will have to compensate you.

No idea why you contacted Amazon. Ebay transactions have nothing at all to do with Amazon. From what you say, it seems the seller is using Amazon's warehousing facilities, and having his orders shipped from there. As I said above, it is the carrier who is at fault, and is the only body that can help you.

I hope this has clarified things for you, and that you know now how to proceed. 🙂

@kevstewart2011 

[m25jet]

You don't say what feedback you left for the seller, but if you left feedback that in some way breached eBay's policies as to what can and cannot be said in feedback then the seller would have been able to get it removed on those grounds.  There are also other ways that sellers can get feedback removed - for example, if a buyer had said something along the lines of "Either you sort this out or rest assured, I will leave you some very damaging feedback" then eBay would have removed the feedback on the basis of feedback extortion.  Alternatively, if the seller had been able to show eBay the tracking details and had satisfied them that the item had been succesfully delivered then if there was anything in your feedback stating that the item was never received the seller could have got eBay to remove the feedback on those grounds.

Without knowing exactly what you said in your feedback it's next to impossible to tell you exactly why eBay deleted the feedback that you left for the seller, although I hope the above information does give you some indication as to the reason why the feedback has been removed.