Bought a rug not going well with seller

[samanthalaura0152]

I bought a large rug last Sunday paid for it immediately and it subsequently  and dispatched promptly to DHL Depot , on the Tuesday I was informed it was on the van for delivery , three hours later I was informed because it was a large rug there would be a 24 hour delay and it would delivered on the 30th  September that was fine ...

On Wednesday it was in the van and I was drop off  128 however  by 4.20 in the afternoon all tracking stopped and I learnt later it had gone back to depot “out of time”

Thursdsy exactly the same at 5,20 tracking stopped back in the van and sent back to Runcorn 

Friday it never left the depot, I contacted seller again  and asked what was going on he informed me it would arrive Saturday morning he assured me he was working hard to get the rug to me ......never arrived 

Spoke  to e bay and DHL opened a case on E bay and spoke to DHL on their Facebook page 

Today  I was formed by DHL that the seller has changed the address of my parcel  and it’s now going to an address in Liverpool 30 , they have refused to refund me saying I must return the rug when it arrived ...I explained if the rug arrived I wouldn’t be asking for a refund........ has anyone else had this and why would they change address m they have 100%feedback 

but im wondering surely I’m not the only one who is having trouble with wither DHL or this seller I’ve never encountered anything like it .....put me off going back on e bay 

[geosacha007]

You may have trouble with an INR claim on ebay if it gets delivered to the new address.  If so open a case on paypal and point out to them that it was delivered but not to your address.  Paypal check things more carefully than ebay.

[samanthalaura0152]

E bay are aware I have informed them right away they have now assured me that I will get my money back beware of Sedrim Rugs they shout at you if you ring them and I don’t believe their 100% feedback ....I cannot believe that I am the only one who has had difficulty with them ,

[rusticrye]

Just read Ebay's Money Back Guarantee (on every listing and in various other places across the site) to learn how to open an Item Not Received case. Follow the case instructions to the letter to get your money back. Do not close the case on a promise, and do not let the case time out - you cannot reopen a closed case or open another.  If you like, order the rug again so that you have a second transaction number should something go wrong with that order too - do not accept the offer of a replacement.

Apart from the Money Back Guarantee, you also have the More Actions dropdown beside the transaction on your Purchase History page, the Resolution Centre (link at foot of any page), and the Help pages with their integral search to refer to (links at top and foot of any page).

So I'm not sure why you're contacting Ebay instead of using the tools they supply...? Ebay have nothing at all to do with deliveries.

If the wayward rug arrives after you receive your refund, simply contact the seller to make arrangements to repay (or to collect if you order a second rug which successfully arrives in the meantime).

@samanthalaura0152 

[samanthalaura0152]

I posted on e bay because the last time I communicated with the seller I (rang him ) he refused to refund my money claiming he would only refund if I sent back the rug, what I couldn’t get him to accept was if I had the rug I would have no need to claim a refund ...and I kept explaining that my contract was with him not his carrier , what he has done now is changed the address of the rug to someone I don’t know in a postcode I have no knowledge of ...I was told this by an operative of DHL who wanted to clarify my address , the post went off before I had time to explain the rest of explanation.i and I suppose what am clarifying is will I get my money back as I have never had an experience like this on e bay and needed some clarity for by the community .i know e bay have no part in deliveries but just wanted reassurance ...given I’m an old fart of 73 ..........

[*knight-rider*]

The biggest issue your likely to have, is with ebay, because if the rug doesn`t get to you and is delivered to another address, if you open a not received dispute on ebay, their system is automatted and the seller will simply enter the tracking number that proves delivery, albeit to someone else, and you`ll lose.
Your best option is to open one in paypal instead, because they tend to look at tracking details more closely, though i can`t guarantee you`ll win, rather than your chances are better.
Be sure to enter the details you`ve provided here about the address change etc into the case, it should help alot.
And i certainly would`nt consider you an old fart at 73, rather like a car, just run in 🙂